Refund & Replacement Policy

1. Easy 7-Day Replacement Guarantee

At Aura Home & Beauty, we take pride in delivering top-quality home and beauty products. If you receive a product that is damaged, defective, transit-affected, or different from your order, we offer a hassle-free 7-Day replacement from the date of delivery.

2. Conditions for Replacement / Return

  • Item must be unused, unwashed, and in original brand packaging with all tags intact.
  • Request must be submitted within 7 days of package delivery.
  • Clear photos or an unboxing video showing the defect/damage must be shared with support.

3. Refund Processing

Once your returned item is received and passes quality verification at our warehouse:

  • Prepaid Orders (UPI/Cards/NetBanking): Refund will be credited back to the original source account within 3–5 business days.
  • COD Orders: Refund will be transferred to your provided UPI ID or Bank Account via NEFT within 48 hours.

4. How to Request a Return

To initiate a return or replacement, email our team at support@livoare.in or contact us on WhatsApp with your Order ID (e.g. AURA-83921).